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ChatGPT and service: opportunities, challenges, and research directions

- Sigala, Marianna, Ooi, Keng-Boon, Wirtz, Jochen, Tan, Garry Wei-Han, Aw, Eugene Cheng-Xi, Cham, Tat-Huei, Dwivedi, Yogesh K., Kunz, Werner H., Letheren, Kate, Mishra, Anubhav, Russell-Bennett, Rebekah

Finding a fit between CXO’s experience and AI usage in CXO decision-making: evidence from knowledge-intensive professional service firms

- Kondapaka, Poojitha, Khanra, Sayantan, Malik, Ashish, Kagzi, Muneza, Hemachandran, Kannan

Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion

- Xie, Fang, Zhang, Xufan, Ye, Jing, Zhou, Lulu, Zhang, Wenjian, Tian, Feng

Habitus as a value lens to link customer engagement and value cocreation

- Ellway, Benjamin Piers William, Dean, Alison

The role of empathy in the service experience

- Tan, Adrian Heng Tsai, Muskat, Birgit, Johns, Raechel

Enhancing service-for-service benefits: potential opportunity or pipe dream?

- Dean, Alison, Alhothali, Ghada Talat

Service-dominant orientation, dynamic capabilities and firm performance

- Wilden, Ralf, Gudergan, Siegfried

The beginning of value co-creation: understanding dynamics, efforts and betterment

- Chen, Tom, Yang, Shirley Ou, Leo, Cheryl

Usage center - value cocreation in multi-actor usage processes

- Kleinaltenkamp, Michael, Plewa, Carolin, Gudergan , Siegfried, Karpen, Ingo Oswald, Chen, Tom

Electronic word-of-mouth and information overload in an experiential service industry

- Furner, Christopher Paul, Zinko, Robert, Zhu, Zhen

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